Account Deletion
Delete your Nivora account
The fastest way to delete your account is directly in Nivora. If you cannot access the app, you can submit a deletion request by email.
Delete your account in the app
- Open Nivora and go to Profile.
- Scroll to the bottom and tap Delete account.
- Review the warning and confirm both deletion prompts.
When the request succeeds, deletion starts immediately and you are signed out. This action is permanent and cannot be undone.
Request deletion without the app
Email [email protected] from the email address associated with your Apple or Google sign-in when possible. Use the subject Delete my Nivora account and include:
- Whether you used Apple or Google to sign in.
- The email address associated with that sign-in.
- Your Nivora display name, if you remember it.
Do not send a password, access token, government identification, or other unrelated sensitive information. Before deleting an Apple or Google account, we send a confirmation step to the email address associated with that account. The sender address alone is not sufficient to authorize deletion.
Unlinked guest accounts do not have an email address or external sign-in identity, so they cannot be verified through support email. Delete a guest account in the app while you have access. If an unlinked guest account has no recorded activity for 30 days, we permanently delete it automatically.
What deletion removes
- Your user profile and linked guest, Apple, or Google account records.
- Refresh sessions and server-side authentication records.
- Push-notification tokens, reminder settings, and delivery records.
- Daily reading history, card and meaning snapshots, and collectible reading history.
What may remain temporarily
Deleted information may remain temporarily in restricted disaster-recovery backups until those backups rotate. Limited security, operational, support, or legal records may be retained when reasonably necessary for abuse prevention, compliance, or legal claims. We do not use retained backups to restore a deleted account during normal operations.
Processing time
In-app deletion starts immediately. We aim to complete a verified email deletion request within 30 days. We will contact you if we need more information to locate or verify the account.
Deleting the app is not account deletion
Uninstalling Nivora removes the app from your device but does not immediately delete a linked account. An unlinked guest account with no recorded activity is deleted automatically after 30 days. Use one of the methods above to delete a linked account and its associated data.